1. Return Eligibility:
a. We accept returns on merchandise within 7 days from the date of delivery.
b. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. How to Initiate a Return:
a. To initiate a return, please contact our customer service team at info@genuinehumanco.com within the return period.
b. Include your order number, the reason for the return, and any relevant details.
3. Return Shipping:
a. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
b. We recommend using a trackable shipping method and retaining the tracking information until your return is processed.
4. Refund Process:
a. Once your return is received and inspected, we will send you an email notification.
b. If your return is approved, a refund will be processed to the original method of payment within 5-7 business days.
5. Exchanges:
a. We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
6. Defective or Incorrect Items:
a. If you receive a defective or incorrect item, please contact us immediately with your order number and details of the issue.
b. We will provide instructions on how to return the item, and a replacement or refund will be issued upon receipt and inspection.
7. Non-Returnable Items:
a. The following items are non-returnable:
i. Sale items.
ii. Gift cards.
